Refund Policy

At M&K Food, customer satisfaction is our top priority. We always work towards providing high-quality pet food products that meet your expectations. If you are unsatisfied with your purchase, we are here to help. This Refund Policy explains our procedures for returns, refunds, and exchanges.

1. Returns
   • Eligibility for Returns : To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must provide proof of purchase, such as a receipt or order confirmation.
   • Time Frame : You have 30 days from the date of purchase to initiate a return. Returns requested after 30 days may not be eligible for a refund or exchange.
   • Non-Returnable Items : Certain items are non-returnable, including:
     • Opened or used products
     • Items purchased on clearance or sale
     • Gift cards
2. Refunds
   • Processing Refunds : Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 5-10 business days.
   • Partial Refunds : In some cases, only partial refunds are granted, such as for items not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Exchanges
   • Defective or Damaged Items : If you receive a defective or damaged item, please contact us immediately. We will arrange for a replacement or exchange at no additional cost to you.
   • Exchange Process : To request an exchange, email [M&K Food Email Address for Exchange] with your order details and the reason for the exchange. We will provide instructions on returning the item and receiving a replacement.
4. Shipping
   • Return Shipping Costs : You are responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong or defective item). Shipping costs are non-refundable.
   • Shipping Address : To return your product, please mail it to : M&K Food 602, City Center, Science City Road, Ahmedabad, Gujarat-380060, India.
   • Lost or Damaged Returns : We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost or damaged in transit.